Reference

How We Handle Your Information

We collect account details, device identifiers and payment data when you use j2 in. This policy explains what we gather, why we need it, and how you can request access or deletion.

Account securityPayment privacyCookie controlsDeletion requestsRegion compliance
j2 in How We Handle Your Information
DATA SAFEGUARDS

How We Protect Your Information

We encrypt payment data in transit and at rest, restrict internal access to personal information on a need-to-know basis, and log every request that touches your account. Regular security audits check for vulnerabilities across our wallet integration and game-delivery infrastructure.

Encrypted Storage

Your bKash, Nagad and Rocket transaction records are encrypted using industry-standard protocols. We store payment identifiers separately from your account profile so a single breach cannot link both datasets together.

Cookie Management

Essential cookies keep you signed in and remember your language choice. Analytics cookies track page views and lobby clicks to improve navigation. You can disable analytics cookies in your browser without affecting core account functions.

Access Controls

Only authorised support agents and compliance staff can view your personal data, and every lookup is logged with a timestamp and reason. We review access logs monthly to detect unusual activity or policy violations.

Data Retention

Active account records remain available for as long as you use j2 in. After you close your account, we anonymise personal identifiers and keep transaction summaries for the period required by anti-money-laundering law in applicable jurisdictions.

PRIVACY ENQUIRIES

Contact Us About Your Data

Reach our data-protection team through live chat, email or the help centre inside your account. We respond to access requests within seven business days and deletion requests once we confirm your identity and settle any outstanding account obligations.

Team online

Live Chat

Open the chat widget at the bottom right of any page and select Privacy Enquiry from the topic menu. An agent will verify your account details and process your request during the same session.

Email Support

Send your data-access or deletion request to support with your registered mobile number and account username. We reply within seven business days with the information or confirmation you need.

Account Help Centre

Sign in and visit the Privacy section under Account Settings to view the personal data we hold, download a copy of your transaction history, or submit a formal deletion request through the secure form.

Privacy Policy Questions

We collect your full name, mobile number, email address, date of birth and payment identifiers for bKash, Nagad or Rocket. We also log your device type, IP address and browser fingerprint to detect suspicious login attempts.

Yes. Sign in and visit Account Settings, then open the Privacy section to download a copy of your profile, transaction history and session logs in a readable format. The export usually takes a few minutes to prepare.

Contact support via live chat or email with your registered mobile number and username. We verify your identity, settle any pending withdrawals, then anonymise your profile within seven business days and confirm deletion by email.

We share your session token and device type with game studios when you launch a slot or live table so they can stream content securely. Payment processors receive your mobile number and transaction amount to complete bKash, Nagad or Rocket transfers.

Essential cookies keep you logged in and remember your language preference. Analytics cookies track lobby clicks to improve navigation. You can disable analytics cookies in your browser settings without losing access to your account or wallet functions.

We anonymise closed accounts but retain transaction summaries for the period required by anti-money-laundering law in applicable regions. The exact duration depends on local regulatory obligations and ranges from one to seven years after closure.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.